Privacy Policy

Last updated: February 19, 2026

Welcome to John Lewis. We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our websites, use our services, or interact with us.

Information We Collect

When you interact with our services, we may collect various types of information to provide and improve our offerings. This information helps us understand how our services are used, diagnose technical problems, and personalize your experience.

Device and Usage Information: We automatically collect certain information about the device you use to access our services and your interactions with our website. This includes:
- IP Address: Your Internet Protocol (IP) address, which is a unique numerical label assigned to your device on a computer network.
- Browser Type: Information about the web browser you are using (e.g., Chrome, Firefox, Safari).
- Operating System: Details about the operating system of your device (e.g., Windows, macOS, iOS, Android).
- Pages Visited: Information about the specific pages you view on our website, the time spent on those pages, and the sequence of pages visited.
We collect this data to analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole. This helps us to improve the functionality and content of our website.

Cookies

Our website uses "cookies" to enhance your browsing experience. A cookie is a small text file that is placed on your device by a web server. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

Purpose of Cookies: We use cookies for various purposes, including:
- Remembering your preferences and settings.
- Analyzing website traffic and usage patterns.
- Personalizing content and advertisements.
- Facilitating secure transactions.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the John Lewis services or websites you visit.

Third-Party Services

We may use third-party companies and individuals to facilitate our service ("Third-Party Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of third-party services include analytics providers (e.g., Google Analytics) that help us understand how users engage with our website, and advertising partners that help us deliver relevant ads.
We encourage you to review the privacy policies of any third-party services you access through our website, as their practices are not covered by this Privacy Policy.

Advertising

We may use information collected about your interactions with our website and other online services to deliver targeted advertisements to you. This is often referred to as "interest-based advertising" or "online behavioral advertising."

These advertisements may be served on our own websites or on third-party websites and platforms.
We may work with third-party advertising partners who use cookies and similar technologies to collect information about your browsing activities over time and across different websites to provide you with more relevant ads.
You can often opt out of interest-based advertising by adjusting your browser settings or by visiting industry-specific opt-out pages provided by advertising associations.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please do not hesitate to contact us:

By visiting this page on our website: Contact Us